Shipping Policy

At Premium Dress Store, we are dedicated to ensuring your shopping experience is as flawless and elegant as our designs. We understand the importance of timely delivery and the need for flexibility when an item isn’t the perfect fit for your special occasion. Our policies are designed with grace and convenience in mind, allowing you to shop with confidence and peace of mind.

Shipping Policy

We are delighted to serve a global clientele (excluding some remote areas and parts of Asia). Once your order is placed, our team carefully prepares your package.

• Order Processing Time: Please allow 1-2 business days for us to process your order before it is dispatched.
• Standard Shipping: Shipped via DHL or FedEx.
  • Delivery Time: 10-15 business days after dispatch.
  • Flat Rate Fee: $12.95
• Free Shipping: Available on orders over $50, shipped via EMS.
  • Delivery Time: 15-25 business days after dispatch.

You will receive a tracking notification via email once your order is on its way.

Returns & Exchanges Policy

We gladly accept returns and exchanges for most full-priced items within 15 days of you receiving your order. To be eligible, your item must be unworn, unaltered, and in its original condition with all tags attached and in its original packaging.

How to Initiate a Return or Exchange

To start the process, please follow these simple steps:

1. Contact Us: Within 15 days of receipt, please email our customer care team at [email protected] with your order number and details about the item. Using the template below will help expedite your request.
2. Wait for Instructions: Our team will respond within 2 business days with a Returns Authorization Number and specific instructions on where to send your package. Returns sent without prior authorization cannot be processed.
3. Ship Your Return: Carefully pack the item(s) in their original packaging and mail them to the address provided. We recommend using a trackable shipping service for your protection. You are responsible for the return shipping costs unless the item is faulty or incorrect.
4. Processing: Once we receive and inspect your return, we will process your exchange or refund. Please allow 5-7 business days for us to process the return after it is delivered to us.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Premium Dress Store Customer Care Team,

I would like to request a [return / exchange] for an item from my recent order.

Order Number: [Your Order Number]
Name: [Your Full Name]
Email Address: [Your Email Address]

Item for Return/Exchange:
– Product Name: [e.g., ‘Cape Sleeve Evening Gown’]
– Size: [Size of Item]
– Reason for Return/Exchange: [e.g., ‘Incorrect size’, ‘Change of mind’]

I have read and understand the Returns & Exchanges policy.

I look forward to receiving further instructions.

Best regards,
[Your Full Name]

Refunds

Upon approval of your return:

• Timing: Refunds will be processed to the original method of payment within 7-10 business days after we have received and approved the returned item.
• Method: The refund will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). Please note that your bank or payment processor may take additional time to post the refund to your account.
• Amount: The refund will be for the cost of the returned item(s) only. Original shipping fees are non-refundable.

Exchanges

We are happy to exchange your item for a different size or color, subject to availability. For exchanges, we will cover the standard shipping cost to send the new item to you. If the new item is of a higher value, you will be charged the difference. If it is of lower value, we will refund you the difference.

Questions?

We are here to assist you with elegance and care. For any questions regarding your return, exchange, or shipment, please do not hesitate to contact our dedicated customer care team at [email protected].

Thank you for allowing Premium Dress Store to be a part of your special moments.