Welcome to Premium Dress Store, where elegance meets exceptional service. We understand that choosing the perfect occasion wear is an important decision, and we’re here to ensure your experience is as seamless and delightful as our designs. Below, you’ll find answers to commonly asked questions about our products, services, and policies. Should you need further assistance, our dedicated customer care team is always ready to help.

Product Information

What types of dresses do you offer?
We specialize in exquisite occasion wear, including bridal dresses, bridesmaid dresses, evening dresses, day dresses, and flower girl dresses. Our collection features delicate embroidery, flawless silhouettes, and sophisticated designs perfect for life’s most cherished moments.
Do you offer accessories or kids’ wear?
Yes, our menu includes accessories, kids’ wear (All-Kids), and capes, complementing our range of dresses to complete your special occasion look.
Are your dresses available in exclusive designs?
Absolutely. Our “Exclusives” section features unique, curated pieces that embody romance and elegance, ensuring you stand out on your special day.

Ordering & Account

How do I place an order?
Simply browse our collections, select your desired items, and proceed to checkout. You’ll need to provide your shipping details and choose a payment method.
Do I need an account to shop?
While you can shop as a guest, creating an account allows you to track orders, save favorites, and enjoy a faster checkout experience.
Can I modify or cancel my order after placement?
Please contact us immediately at [email protected] if you wish to modify or cancel your order. We process orders quickly, so early communication is key.

Payment Methods

What payment methods do you accept?
For your convenience and security, we accept Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Yes, we use secure encryption technology to protect your payment details, ensuring a safe shopping experience.

Shipping & Delivery

Where do you ship?
We offer worldwide shipping to most locations. However, due to logistical constraints, delivery to some Asian countries and remote areas may not be available.
What are your shipping options?
We offer two shipping methods:
– Standard Shipping ($12.95): Handled by DHL or FedEx, delivery within 10-15 business days after dispatch.
– Free Shipping: For orders over $50, via EMS, delivery within 15-25 business days after dispatch.
How long does order processing take?
Each order is carefully inspected and packaged at our Telluride studio. Processing takes 1-2 business days before dispatch.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email to monitor your delivery.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Please contact our customer care team at [email protected] to initiate a return. Items must be in pristine condition.
Are there any items that cannot be returned?
Due to the delicate nature of occasion wear, certain items like embellished or embroidered dresses may have specific return conditions. Please check at the time of return.
How long does it take to process a refund?
Once we receive the returned item, refunds are processed within 5-7 business days and will be credited to your original payment method.

Contact Us

How can I get in touch with customer service?
For any queries, please email us at [email protected]. Our team is dedicated to providing prompt and elegant assistance.

Thank you for choosing Premium Dress Store. We are honored to be part of your special occasions and committed to delivering not just exquisite wear, but a promise of elegance and confidence.

Premium Dress Store | 35 Pilot Knob Lane, Telluride, US 81435 | [email protected]